Professional Experience
- Organization Higher Colleges of Technology (Dubai Women’s College), Dubai,
U.A.E September 1997 till date
Designation IT Support Specialist
Responsibilities :
- Designing, Testing and Implementation of LAN/WAN using ATM Network.
- Administration of Servers (Novell/NT/Mail servers)
- Administration and Maintenance of Internet Systems - DNS Server, Web Server.
- Administration of fore system switches (ASX 1000) & Power hubs (ASN 9000), ES3810
& CISCO Routers.
- Hardware/Software installation and maintenance.
- Responsible for scheduling backup of all the servers and also for evaluating systems
Achievements :
Implementing ZenWorks and Managewise within the system for deployment of Applications
and Maintaining Workstations remotely.
Giving training and helping Faculties on Networking for designing their course for the
semester/term.
- Organization
Al Yousuf Computers ( AYC ), Dubai, U.A.E March 1994 -
September 1997
Designation System Support Engineer
Responsibilities :
- Responsible for PC & Networking support division in Abu Dhabi/Dubai for the
following products : AST range of Manhattan Servers, Intel based Premmia GX workstations,
Ascentia laptops, Gateway 2000 PCs & Epson printers
- Responsible for Networking & Storage solutions division
- Responsible for providing pre-sales & post-sales support for the following products
: DPT Smartcache & SmartRAID controllers & SmartRAID towers, Plasmon range of
optical products namely CD-Recorders, Optical disk drives & CD & Optical
Jukeboxes.
- Responsible for providing pre-sales support to the marketing team in providing LAN &
WAN solutions to customers & providing ideal configurations of systems to work in
these sites.
- Responsible for installing & commissioning LANs & having sound knowledge of LAN
& WAN fundamentals & products. Also conversant with the underlying protocols
namely TCP/IP, IPX, NetBEUI etc. Fully conversant with TCP/IP architecture, addressing
schemes & utilities.
- Responsible for providing Single server or Enterprise-wide backup solutions with Seagate
Tape, DAT & Autoloader products & Seagate Backup Exec for Single or Multiple
Server sites or Storage Exec for the more complicated multiple platform Enterprise-wide
sites.
Achievements :
- Better response & less down times in Support division in Abu Dhabi and Dubai.
- Account handling of support for major accounts like Universities, Banks, Finance &
Oil Companies etc.
- Organization
Orbit Computers Pvt. Ltd, Bombay, India
August 1993 - January 1994
Designation Network Engineer
Responsibilities
- Responsible for providing technical and sales support on Novell Netware.
- Responsible for training junior engineers in –Novell/Windows NT and many other
products.
- Responsible for installation of Novell Netware (LAN ver 2.2 & ver 3.11) on
motherboards like CNT & Opti on 486 (ISA-EISA) using controller cards like SCSI, Mylex
and Adaptec.
Achievements :
Trained Junior Engineers for troubleshooting LAN problems, sending them to attend calls
like Paging error and node hanging problem under Ethernet and Arcnet environment.
- Organization
Babylon Business Machines, Bombay, India August 1992 - July
1993
Designation Authorized TVSE Engineer
Responsibilities
- A Resident Engineer for a Corporate Bank in Bombay handling all TVSE products and also
different types of printers like Fujitsu, Epson, Seikosha, Ceto, LaserJet HPIII, etc. and
UPS like TVSE and Profile.
- Organization
Gallant Office Automation, Bombay, India January 1992 - July
1992
Designation Service Engineer
Responsibilities
- Servicing of computer peripherals at customer site.
- Assembling systems and repair monitor, SMPS and floppy drives inhouse.
- Organization
Virtual Computers Pvt. Ltd, Bombay, India December 1990 -
November 1991
Designation Trainee Service Engineer
Responsibilities
- Preventive maintenance of the machines
- Repair monitor and SMPS.